Direct contact
Support
One business day for Pro, one business day for the Kill/Scale Desk. Real humans, no bots, no calls.
Email channels
Depending on the topic you land at the right place faster. Every channel is answered directly — no ticket system to dump into.
- General
- help@trailmaker.app
- Desk & Done for you
- agency@trailmaker.app
- Privacy
- office@trailmaker.app
- Security / Bug bounty
- bugs@trailmaker.app
Delete your account or download your data
You can do both yourself, at any time, even before you finish setup. Sign in and open Account & privacy: download everything we hold about you as a JSON file, or delete your account with all its data from our live systems (encrypted backup copies are explained in the privacy policy). Deletion starts immediately; statutory billing records are kept for 7 years. After setup the same options live under Settings → Profile. No access to your account? Email office@trailmaker.app.
Open Account & privacyResponse times
Not a marketing promise — these response times are contractually binding.
| Plan | Response within | Channel |
|---|---|---|
| Free | 2 business days (best effort) | help@trailmaker.app |
| Operator | 2 business days | help@trailmaker.app |
| Pro | 1 business day | help@trailmaker.app |
| Kill/Scale Desk | 1 business day (memo follow-ups) | help@trailmaker.app |
| Done for you | Weekly update, Mondays | agency@trailmaker.app |